Tuesday, September 23, 2008

Parcel Force customer service is terrible

A rant. Trying to get a parcel redelivered. The form on the website doesn't have enough space to enter the address. The phone line is automated and I was on hold for ten minutes. I emailed the customer services and got this reply:

Dear Lee Washington

Thank you for your enquiry.

To have your parcel redelivered, you can either arrange this online at www.parcelforce.com, or contact one of our agents on 08708 501150, who will be happy to help you.

As the turnaround time for emails is 24-36 hours, this is the quickest method of arranging a redelivery.

I have listed below some further information on redeliveries you need to be aware of:

• For inland parcels, a redelivery to an alternative address may incur an additional charge of £5.50.
• Parcels that are large, bulky or in excess of 15kg may be refused by the Post Office.
• Requests for Saturday deliveries will incur a charge of £12.00.
• Redeliveries to a local Post Office for inland parcels will require a £1.00 payment to the Post Office Clerk.
You must take two forms of ID with you when collecting your parcel, one of which must be photo ID if the
"Sorry we missed you" card is not available. We recommend that all items redelivered to Post Offices be
collected the day after the requested delivery date, due to delivery times.

Kind regards

Not very helpful. I'm going round in circles. All I want to do is speak to A HUMAN BEING! Is that so hard.

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